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Help & info

Just type in your query, or have a look at the list of popular questions below.

Update personal details

  • How do I change my contact and login details?

    Log into your online banking and go to your Profile Page. You will need a card reader to make these changes online.
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  • How do I change my online banking password?

    Log into online banking, go to your Profile page and select ‘Change your password’.
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  • My new contact number is over 12 digits in length – why can’t I enter it?

    Our site doesn’t accept phone numbers of over 12 digits, but if you contact us to change your phone number we should be able to help.
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  • How do I change my address?

    How do I update my address?
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  • Why has my address not been accepted?

    It may be the case that your address is a non-standard address.
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  • Will changing my address online affect my telephone or in-branch banking ?

    Yes, your new details will be the updated contact details across all of your Co-operative Bank activity.
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  • How long will it take to change my contact number?

    We aim to update our records by the end of the next working day.
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  • How do I change my security code?

    Log in to online banking, go to your Profile page and select ‘Change your security code’.
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  • Why isn’t my new security code being accepted?

    For safety reasons, we can’t accept security codes that are easy to guess (e.g codes containing several repeated numbers, numbers in sequence). If you’re confident your new security code is suitable, but are still experiencing problems, contact us to change it.
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  • My new email address isn’t being accepted, what should I do?

    Ensure that you have entered exactly the same address for both ‘Enter new email address’ and ‘Confirm new email address’.
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  • How long will it take to change my email address?

    Your email address will be updated instantly.
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  • How do I change my login details for online banking?

    You can change your password and security code through online banking.
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  • How do I update my marketing preferences?


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