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Help & info

Just type in your query, or have a look at the list of popular questions below.

Statements & transactions

  • Can I receive paper and paperless statements?

    No, you must choose to have your statements available to you, either online or via post.
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  • What do I need to do to go paperless?

    From your account homepage, go to Paperless Settings then turn on paperless billing for any eligible accounts listed.
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  • What does choosing paperless statements mean?

    Choosing paperless statements is the decision to receive your bank statements online, rather than by post.
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  • My statements are printing across two pages. How do I get it to print on one?

    This is something we are working on, however, in the meantime, you can try and adjust some settings on your computer to allow the statements to fit on to one page.
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  • What makes up my current balance?

    Your current balance is the amount of money that you have cleared in your account and does not include payments that have not yet been debited.
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  • What are the advantages of going paperless?

    There are many advantages to going paperless, including saving on filing space and reducing the environmental impact of paper production.
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  • What makes up my credit card available credit?

    Available credit is the amount that you have available to spend.
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  • Why is there a minus sign next to my current account balance?

    A minus (-) sign next to your available balance means you're over, or about to go over your agreed overdraft limit.
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  • How do I search for a specific transaction?

    Watch this helpful video to see how to search for a specific transaction.
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  • Can I save my paperless statements on my computer?

    Yes, you can download paperless statements as PDF files, which you can then save to your computer.
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  • What makes up my statement?

    Your statement tracks the dates and details of every payment you make and receive, and gives you an overall balance of the funds you have available.
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