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Help & info

Just type in your query, or have a look at the list of popular questions below.


  • How do I register for online banking?

    You can register for online banking on our website.
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  • Do I need to download anything to use online banking?

    No. Our online banking service will work on any computer as long as you are connected to the Internet and have a suitable web browser and operating system.
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  • I don't have an email address. How do I access your online banking?

    Unfortunately, we are unable to set you up with an online banking account without an active email address that is registered to you.
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  • I’m having difficulty registering for online banking

    If you are having problems, please contact us on Live Chat or call us on +44(0)3457 212 212.
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  • Will I be charged to use online banking?

    Our online banking service is free to use for all of our customers. Data charges may be applied by your mobile network when accessing online banking through mobile devices.
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  • I’ve entered my email address, but my username hasn’t been sent to me

    If your username hasn't arrived within a couple of hours, call us on +44(0)3457 212 212.
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  • What do I need to access my Online Banking?

    We recommend you use the most up-to-date internet browser and operating system for your desktop, mobile and tablet.
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