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Just type in your query, or have a look at the list of popular questions below.

The person or company I want to pay isn’t listed, what should I do?

If the company you wish to pay does not appear on our list, go to the Move Money section and set up a payment to Someone New. 
When you’ve set up a payment to Someone New, their details will be saved on your account. This means you’ll be able to pay them without filling in their account details again and you’ll be able to choose them from the ‘To’ dropdown list in Move Money.

 Watch how to move money here

How do I create a standing order?

To create a standing order to a known recipient you’ll need:

  • The frequency of the payment
  • The amount
  • The payment start date
  • Reference
  • The name and account details of your recipient. 

To create a standing order to someone new you’ll need:

  • Your card reader and valid debit card
  • The frequency of the payment
  • The amount
  • The payment start date
  • Reference
  • The name and account details of your recipient.

 

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