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Help & info

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How do I make a payment in online banking?

You can make a payment in 'Move Money' when logging into online banking.

1. Log in to online banking
2. Go to your Accounts homepage
3. Click Move Money
4. Follow the instructions on screen. Once you've filled in all relevant details, click Next.

If you’re paying someone new, you’ll need to enter your password, 6-digit security code and a verification code we will send to you by text message or email.  It's important that you never tell anyone your verification code. Protecting you from fraud is our top priority. When paying someone new we will check that you’re confident about who you are paying.  We’ll do this by guiding you through tailored information about the type of payment you’re making. If you do not want to continue or you are unsure about making the payment, you will have the option to cancel it and contact us to discuss your concerns.

If you need to make a payment over £19,999, please call us on +44(0)3457 212 212. Lines are open 8am to 8pm, 7 days a week. (Call Charges).

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