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How do I cancel a Direct Debit?

You can cancel your Direct Debit at any time using online banking or our mobile app.

To do this in online banking:

  1. Log in to online banking.
  2. Select the account with the Direct Debit you want to cancel.
  3. Go to ‘Planned payments’.
  4. Scroll to ‘Direct Debits’.
  5. Select the payment you want to cancel.
  6. Select ‘Delete’.

To do this on the mobile app:

  1. Log in to the mobile banking app.
  2. From the current account screen or the main menu choose 'Payments & transfers'.
  3. Next, select 'View or cancel scheduled payments'. If you have more than one account select the account you wish to view.
  4. Select 'Direct Debits'.
  5. Choose the Direct Debit you wish to cancel.
  6. Select, 'Cancel this Direct Debit'.

If you want to cancel a Direct Debit, you have until 9pm the business day before the payment is due to debit your account.

In the event that you need to cancel a Direct Debit that has debited your account that day, you have until 7pm to cancel this.

We also recommend you inform the company claiming the Direct Debit that you wish to cancel it.

Please contact us if a deleted Direct Debit still appears on your account after one working day.

You can delete and stop Direct Debits up to 7pm on the working day the payment is due.

If you delete the Direct Debit after 7pm on the working day it is due, we can’t guarantee the payment will be stopped.

We also recommend you inform the company claiming the Direct Debit that you wish to cancel it.

Please note, in cases where a Direct Debit due date falls on a weekend or bank holiday, the payment will happen on the first working day after.

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  • I have a few Direct Debits with the same company, how do I make sure I’m cancelling the right one?

    Every Direct Debit has its own unique reference number. This is provided to you by the company claiming the Direct Debit. If you’re ever unsure, contact the company directly for the right reference number.
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  • Can I set up my bill payment to come out on a future date?

    Yes, make sure you have enough money in your account to make this payment.
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    You can cancel the payment on its due date, but this won’t stop the funds from leaving your account.
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