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  6. My new online banking password isn’t being accepted, what should I do?

Help & info

Just type in your query, or have a look at the list of popular questions below.

My new online banking password isn’t being accepted, what should I do?

Ensure that you’ve entered exactly the same password for both ‘Enter new password’ and ‘Confirm new password’.

Your password has to be a minimum of 8 characters and a maximum of 20 characters. Please use both uppercase and lowercase letters and a number when creating your password. You can also include special characters.

A special character can be anything from a hashtag (#) to an asterisk (*) but please don't include <>''; or spaces.

If you are still experiencing problems, please contact us.

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