My new online banking password isn’t being accepted, what should I do?
Ensure that you’ve entered exactly the same password for both ‘Enter new password’ and ‘Confirm new password’.
Your password has to be a minimum of 8 characters and a maximum of 20 characters. Please use both uppercase and lowercase letters and a number when creating your password. You can also include special characters.
A special character can be anything from a hashtag (#) to an asterisk (*) but please don't include <>''; or spaces.
If you are still experiencing problems, please contact us.
