Help & info
Just type in your query, or have a look at the list of popular questions below.
How do I change the font size on my web browser?
You can change the settings on your browser in order to increase or reduce the font size. This will depend upon your browser.Learn more
Do I need to update my browser to access online banking?
We recommend that you use the most up-to-date internet browser and operating system for your desktop, mobile and tablet.Learn more
How do I reset my online banking password or security code?
Follow the on-screen instructions to reset your details. You will need your card reader and a valid debit card and PIN.Learn more
I’ve forgotten my username to access online banking
If you've forgotten your username, go to the forgotten username page where you will be asked to enter and confirm your email address.Learn more
My one time password has expired.
If your one time passcode has expired please call us on +44(0)3457 212 212.Learn more
My new online banking password isn’t being accepted, what should I do?
new password, password not acceptedLearn more
Do I have to reset both my password and security code together?
Yes, if you have forgotten either, you'll need to reset both.Learn more
I need to reset my password but i don't have a card reader
If you do not have a card reader call us on +44(0)3457 212 212.Learn more
Why am I getting the error "Page cannot be displayed" message?
If you are receiving this error, please try the following steps to find the source of your problem.Learn more
I have entered the wrong security details, what do I do to fix this online?
I have entered the wrong security details. What do I do?Learn more
What is a cookie?
Why do I need to enter my preferred email?
If you ever lose or forget your login information, we’ll send your username to this email address.Learn more
Why does my online banking look different?
You can learn more about our online banking new features and funcionality on our online banking page.Learn more
My login details don’t work anymore, what do I do?
This may be because we’ve changed the way you log in to online banking.Learn more
Do I still need my secure personal information?
You will no longer need your secure personal information to log into your online account.Learn more
I don't have a username - how do I log in to online banking?
Use the 'I don't have any login details' button.Learn more