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  6. What should I do if I get my PIN wrong when using my Card Reader? Will it block my card?

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What should I do if I get my PIN wrong when using my Card Reader? Will it block my card?

If you get your PIN wrong three times in a row, your card will be blocked for use with the Card Reader and the chip and PIN readers found in most stores. You'll still be able to use it at a cash machine providing you can remember the correct PIN.

If you have blocked your PIN in a Card Reader, you will need to visit a cash machine to unlock it. Go to the PIN Services/Management option and follow the on screen instructions.  All Co-operative Bank and most UK ATM cash machines offer this service. You will need to know your PIN so if you are not sure and need a reminder, you can:

  • Start a chat using our chat service, when you're logged into your account
  • Send a secure message via your online banking
  • Call us on 03457 212 212 (Call Charges

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    Yes, to order a second card reader at no extra cost just send us a secure message or call us.
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    You can start a chat using our chat service, send us a secure message via online banking or you can call us on +44(0)3457 212 212.
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