What should I do if I get my PIN wrong when using my Card Reader? Will it block my card?
If you get your PIN wrong three times in a row, your card will be blocked for use with the Card Reader and the chip and PIN readers found in most stores. You'll still be able to use it at a cash machine providing you can remember the correct PIN.
If you have blocked your PIN in a Card Reader, you will need to visit a cash machine to unlock it. Go to the PIN Services/Management option and follow the on screen instructions. All Co-operative Bank and most UK ATM cash machines offer this service. You will need to know your PIN so if you are not sure and need a reminder, you can:
- Start a chat using our chat service, when you're logged into your account
- Send a secure message via your online banking
- Call us on 03457 212 212 (Call Charges)