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Help & info

Just type in your query, or have a look at the list of popular questions below.

My card reader isn't working?

When using your card reader, please ensure you are following the instructions on the demo.

If you're still experiencing problems, call us on +44(0)3457 212 212 and one of our advisers should be able to help.

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    Yes, to order a second card reader at no extra cost just send us a secure message or call us.
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    No, you'll need to use the PIN you normally use for your credit or debit card.
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    You can start a chat using our chat service, send us a secure message via online banking or you can call us on +44(0)3457 212 212.
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