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  6. I've lost my Card Reader or my Card Reader is not working anymore, can I have another one?

Help & info

Just type in your query, or have a look at the list of popular questions below.

I've lost my Card Reader or my Card Reader is not working anymore, can I have another one?

Yes, to get a new card reader you just need to login to online banking and either start a chat using our Live Chat service, send a secure message or call us on +44(0)3457 212 212 (Call Charges) and we'll be happy to order you a replacement.

In the meantime, if you need to pay someone new, you can use our mobile banking app without needing a card reader. If you need to make any other changes where you need to use the card reader, call us on +44(0)3457 212 212*. We're open from 8am-8pm, 7 days a week.

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  • Can I have two Card Readers?

    Yes, to order a second card reader at no extra cost just send us a secure message or call us.
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  • Do I need a different/new PIN to use the card reader service?

    No, you'll need to use the PIN you normally use for your credit or debit card.
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  • How do I request a new Card Reader?

    You can start a chat using our chat service, send us a secure message via online banking or you can call us on +44(0)3457 212 212.
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