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Help & info

Just type in your query, or have a look at the list of popular questions below.

If my card is damaged, can I use it with my card reader?

If your card is damaged in some way, it may not work in a card reader (even if it's still working in ATMs).

If this is the case, we suggest you call our customer services team on +44(0)3457 212 212 (Call Charges) to request a new card.

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    Yes, to order a second card reader at no extra cost just send us a secure message or call us.
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