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  6. How do I request a new Card Reader?

Help & info

Just type in your query, or have a look at the list of popular questions below.

How do I request a new Card Reader?

If your Card Reader has run out of power then you can replace the batteries by opening the battery drawer with a pen. 

If you have lost it or need to order a replacement, you can log in to your online banking to start a chat, send a secure message or can call us on +44(0)3457 212 212 (Call Charges).

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Related Articles

  • Can I have two Card Readers?

    Yes, to order a second card reader at no extra cost just send us a secure message or call us.
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  • Do I need a different/new PIN to use the card reader service?

    No, you'll need to use the PIN you normally use for your credit or debit card.
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  • I hold more than one account with yourselves, can I use one card reader for all accounts?

    Yes. Our card readers aren't account-specific.
    Learn more