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Help & info

Just type in your query, or have a look at the list of popular questions below.


  • As an EU resident residing outside the UK can I use the Mobile Banking Application?

    Currently only customers with a UK mobile telephone number are able to register for our Mobile Banking app.
    Learn more

  • Can I download The Co-operative Bank app on my iPad?

    The Co-operative Bank app is available on both iPhone and iPad. Our banking app is perfect for banking on-the-go, and as such, has been optimised for use on mobile devices.
    Learn more

  • I have both a smile and Co-operative Bank account. Can I manage both of my accounts through the mobile app?

    Yes, but both apps will be need to be downloaded.
    Learn more

  • What should I do if I have lost or changed my phone?

    Your mobile banking data will be safe as long as your passcode is secure.
    Learn more

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