Help & info
Just type in your query, or have a look at the list of popular questions below.
What should I do if I have lost or changed my phone?
Your mobile banking data will be safe as long as your passcode is secure.Learn more
As an EU resident residing outside the UK can I use the Mobile Banking Application?
Currently only customers with a UK mobile telephone number are able to register for our Mobile Banking app.Learn more
I have both a smile and Co-operative Bank account. Can I manage both of my accounts through the mobile app?
Yes, but both apps will be need to be downloaded.Learn more
Can I download The Co-operative Bank app on my iPad?
The Co-operative Bank app is available on both iPhone and iPad. Our banking app is perfect for banking on-the-go, and as such, has been optimised for use on mobile devices.Learn more