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Help & info

Just type in your query, or have a look at the list of popular questions below.

Payments

  • I lost internet connectivity when transferring money through the mobile app, how do I know if the transfer has gone through?

    When you log in again, your account balances and transaction lists will be refreshed, so you'll be able to see whether or not the money was transferred.
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  • How do I make a one-off payment in the app?

    Choose the account you wish to make a payment from, select 'Make a payment or transfer' and then select 'Make a one-off payment'.
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  • Are there any limits to how much I can pay using the mobile banking app?

    There are varying limits dependant on where you are moving your money.
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  • If I make a payment through the app how long does it take to reach the recipient?

    There are different timings for payments to different accounts.
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