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Help & info

Just type in your query, or have a look at the list of popular questions below.

Mobile banking

  • Can I use the mobile banking app if I jailbreak or root my phone?

    We strongly recommend that you do not download or use the mobile banking app with a jailbroken or rooted device.
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  • Will I be charged for using the app?

    We won't charge you for downloading or using the app, but your mobile network provider may charge you for data use depending on your tariff.
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  • How do I make a one-off payment in the app?

    Choose the account you wish to make a payment from, select 'Make a payment or transfer' and then select 'Make a one-off payment'.
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  • I lost internet connectivity when transferring money through the mobile app, how do I know if the transfer has gone through?

    When you log in again, your account balances and transaction lists will be refreshed, so you'll be able to see whether or not the money was transferred.
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  • If I make a payment through the app how long does it take to reach the recipient?

    There are different timings for payments to different accounts.
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  • Are there any limits to how much I can pay using the mobile banking app?

    There are varying limits dependant on where you are moving your money. Learn more >
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  • As an EU resident residing outside the UK can I use the Mobile Banking Application?

    Currently only customers with a UK mobile telephone number are able to register for our Mobile Banking app.
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  • Can I download The Co-operative Bank app on my iPad?

    The Co-operative Bank app is available on both iPhone and iPad. Our banking app is perfect for banking on-the-go, and as such, has been optimised for use on mobile devices.
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  • I have both a smile and Co-operative Bank account. Can I manage both of my accounts through the mobile app?

    Yes, but both apps will be need to be downloaded.
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  • What should I do if I have lost or changed my phone?

    Your mobile banking data will be safe as long as your passcode is secure.
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  • Will I be charged for receiving an overdraft text alert?

    No, we won’t charge you for receiving overdraft text alerts.
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  • Having trouble logging into the mobile app?

    We are aware that some customers are experiencing issues logging into the mobile banking app. This issue is affecting both Android and iOS devices and may result in having to re-register for the mobile app. We apologise for any inconvenience this is causing you and we are working hard to fix the problem.
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