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Help & info

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Forgotten pin & blocked cards

  • I've blocked my card, what do I do?

    If you've entered your PIN incorrectly three times you can reset it at a cash machine.
    Learn more

  • How long does it take for a pin re-issue to arrive?

    After a PIN has been issued it takes 2-5 working days to arrive from the date of order.
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  • I've forgotten my PIN, what do I do?

    You can request a PIN reminder by sending us a secure message.
    Learn more

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