Help & info
Just type in your query, or have a look at the list of popular questions below.
Forgotten pin & blocked cards
I've blocked my card, what do I do?
If you've entered your PIN incorrectly three times you can reset it at a cash machine.Learn more
How long does it take for a pin re-issue to arrive?
After a PIN has been issued it takes 2-5 working days to arrive from the date of order.Learn more
I've forgotten my PIN, what do I do?
You can request a PIN reminder by sending us a secure message.Learn more