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Help & info

Just type in your query, or have a look at the list of popular questions below.

Why isn't my credit card working?

If it's a new card, it may be the case that it isn't activated. There could also be a number of other reasons why your card isn’t working. Please call us on +44(0)345 600 6000 (Call Charges) to activate your card or to discuss other issues that may be preventing you from using it.

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