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What do I do if my card is damaged or faulty?

If your card has been damaged or is faulty, you can order a replacement online. Just log in to online banking, select the relevant account and select Order a Replacement Card from the Account Actions menu. Your replacement card should be with you within 5-7 days.

Please check that your address is correct before ordering a replacement card. Please destroy your old card by cutting it in half when your new one arrives.

 

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