What do I do if my card is damaged or faulty?
If your card has been damaged or is faulty, you can order a replacement online. Just log in to online banking, select the relevant account and select Order a Replacement Card from the Account Actions menu. Your replacement card should be with you within 5-7 days.
Please check that your address is correct before ordering a replacement card. Please destroy your old card by cutting it in half when your new one arrives.