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Help & info

Just type in your query, or have a look at the list of popular questions below.


  • Can I change my PIN?

    If you've entered your PIN incorrectly in a card reader 3 times you can reset it at a cash machine.
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  • How long does it take for my new/replacement debit card to arrive?

    It takes 2-3 working days for your new/replacement card to arrive.
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  • How soon is it, before a debit or credit card is due to expire, that the new one is sent out?

    Your replacement card will be sent out to you 14 days before your existing card expires.
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  • How do I order a replacement card?

    Log in to your online banking, view your current account, then click ‘Order a replacement card'.
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  • What do I do if my card is damaged or faulty?

    If your card has been damaged or is faulty, you can order a replacement online.
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  • Why isn't my credit card working?

    If it's a new card, it may be the case that it isn't activated. Please call us on +44(0)345 600 6000 to activate your card.
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