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Help & info

Just type in your query, or have a look at the list of popular questions below.


  • What should I do if the cash machine doesn’t give me money, even though I have available funds?

    Contact your bank and they'll check whether the funds have left your account. If they have and you didn't receive the money, your bank can submit an ATM claim for you.
    Learn more

  • What should I do if the cash machine swallowed my card?

    Contact your bank and let them know immediately. They will cancel the card and reissue you a new one.
    Learn more

  • What is the ATM withdrawal limit per day?

    The standard limit is £250 per day. You can increase this to any multiple of £10, to a maximum amount of £500 per day. The limit can be decreased again at any time.
    Learn more

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