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Help & info

Just type in your query, or have a look at the list of popular questions below.

Ways to bank

  • How do I register for online banking?

    You can register for online banking on our website.
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  • How do I cancel a Direct Debit?

    Yes, you can cancel Direct Debits inusing online banking or our mobile banking app.
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  • Can I cancel a payment due on that day?

    You can cancel the payment on its due date, but this won’t stop the funds from leaving your account.
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  • Can I set up my bill payment to come out on a future date?

    Yes, make sure you have enough money in your account to make this payment.
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  • How do I change the font size on my web browser?

    You can change the settings on your browser in order to increase or reduce the font size. This will depend upon your browser.
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  • Do I need to update my browser to access online banking?

    We recommend that you use the most up-to-date internet browser and operating system for your desktop, mobile and tablet.
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  • How do I reset my online banking password or security code?

    You can reset either your password or security code online yourself, but if you need to reset both your password and security code, you'll need to call us.
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  • Can I change my PIN?

    If you've entered your PIN incorrectly in a card reader 3 times you can reset it at a cash machine.
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  • I've blocked my card, what do I do?

    If you've entered your PIN incorrectly three times you can reset it at a cash machine.
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  • How soon is it, before a debit or credit card is due to expire, that the new one is sent out?

    Your replacement card will be sent out to you 14 days before your existing card expires.
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  • How long does it take for my new/replacement debit card to arrive?

    It takes 2-3 working days for your new/replacement card to arrive.
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  • How long does it take for a pin re-issue to arrive?

    After a PIN has been issued it takes 2-5 working days to arrive from the date of order.
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  • I've forgotten my PIN, what do I do?

    You can request a PIN reminder by sending us a secure message.
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  • How do I change my contact and login details?

    Log into your online banking and go to your Profile Page.
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  • How do I change my online banking password?

    Log into online banking, go to your Profile page and select ‘Change your password’.
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  • I’ve forgotten my username to access online banking

    If you've forgotten your username, go to the forgotten username page where you will be asked to enter and confirm your email address.
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  • As an EU resident residing outside the UK will I ever need to visit a Cooperative Bank Branch to access a service or provide information?

    There is no requirement for you to visit a branch for everyday banking.
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  • Where is my nearest branch and when is it open?

    Use our branch locator to see the opening hours of your nearest Co-operative Bank branch.
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  • Can I use my account(s) normally if I don’t consent to Third Party Providers (TPPs)?

    Yes, you can use your account as you normally would.
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  • What is Open Banking?

    With Open Banking, you can choose to allow FCA authorised Third Party Providers (TPPs) access to your account data to provide online payment and information services.
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