Log in to Personal Banking Skip to content
  1. Home
  2. Help & info
  3. Security and fraud
  4. Reporting fraud
  5. What should I do if I see a card payment that I don’t recognise on my account?

Help & info

Just type in your query, or have a look at the list of popular questions below.

What should I do if I see a card payment that I don’t recognise on my account?

If you see a card payment on your account that you don’t recognise:  

  • Have you searched online for the company name?
  • Have you purchased goods for a similar amount that may show as a different company name?
  • Have you used another company to make the purchase i.e. PayPal?
  • Have you checked with all account holders?

 If you still don’t recognise the payment, please call us on:

+44(0)3457 212 212 (Call Charges) – for current account customers
+44(0)345 600 6000 (Call Charges) – for credit card customers

Was this article helpful?

Thank you for your feedback

We will use your feedback to improve our answers. For further assistance Contact us

Thank you for your feedback

We will use your feedback to improve our answers. For further assistance Contact us

Related Articles

  • I've received a scam email, what should I do?

    Do not access links or attachments on scam emails, do not give any account or personal details. If you have responded or notice unauthorised transactions on your account, please call us immediately.
    Learn more

  • I need to query a transaction, what should I do?

    You should call us immediately if you suspect fraud or spot a transaction on your account that you don’t recognise.
    Learn more

  • What should I do if I’ve not received goods or services that I ordered?

    If you pay for something and it isn’t delivered, we can intervene in your dispute provided certain criteria are met.
    Learn more