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I've received a scam email, what should I do?

If you have received a scam ('phishing') email:

  • Do not access the link or attachment within the text or email. It may contain malicious software which harms your computer, or leaves it open to security vulnerabilities.
  • Do not give out your account, security or personal details.
  • Please forward any emails onto: ihaveseenascam@co-operativebank.co.uk.

If you have responded to an email or text and/or feel your security or account details may be compromised, or you notice unauthorised transactions on your account, please contact us immediately on 03457 212 212 (Call Charges) or  0345 600 6000 (Call Charges) – for credit card customers.

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