I need to query a transaction, what should I do?
You should call us immediately if you suspect fraud or spot a transaction on your account that you don’t recognise.
Call 03457 212 212, or +44 3457 212 212 if calling from outside the UK (Call Charges), for current account queries.
Call 0345 600 6000, or +44 345 600 6000 if calling from outside the UK (Call Charges), for credit card queries.
To help us deal with your query quickly, please note down the date, time, amount and recipient of the transaction before calling.
We'll check the details with you and provide as much information as possible about the transaction. If you still don’t recognise the payment, it may be necessary to temporarily limit your access to your account while we investigate further.