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Just type in your query, or have a look at the list of popular questions below.

Reporting fraud

  • I've received a scam email, what should I do?

    Do not access links or attachments on scam emails, do not give any account or personal details. If you have responded or notice unauthorised transactions on your account, please call us immediately.
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  • What should I do if I’ve not received goods or services that I ordered?

    If you pay for something and it isn’t delivered, we can intervene in your dispute provided certain criteria are met.
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  • I need to query a transaction, what should I do?

    You should call us immediately if you suspect fraud or spot a transaction on your account that you don’t recognise.
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  • How do I report a scam?

    Call us immediately on +44(0)3457 212 212 for current accounts or +44(0)345 600 6000 for credit cards. If you think you've received a scam email, forward it to ihaveseenascam@co-operativebank.co.uk.
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  • What should I do if I’ve received wrong, faulty or damaged goods?

    If you have received unsatisfactory goods and cannot resolve this issue with the seller, we may be able to raise a dispute against them.
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  • How do I report a scam/fraudulent activity on my account?

    Call us immediately for current accounts on 03457 212 212 or 0345 600 6000 for credit cards. Forward any suspicious emails to ihaveseenascam@co-operativebank.co.uk.
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  • I suspect a fraudulent transaction, what should I do?

    Call us right away if you see any suspicious activity on your account.
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  • I’m worried there may have been fraudulent transactions on my Google Pay™ account. What should I do?

    Call us immediately on +44(0)3457 212 212. Lines are available 24/7.
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  • I'm worried that fraud may have taken place with my Apple Pay device. What should I do?

    If you suspect fraud with your Apple Pay device, call us immediately on +44(0)3457 212 212.
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  • What should I do if I see a card payment that I don’t recognise on my account?

    If you don’t recognise a payment on your account, we recommend a few checks before escalating your concern. If, after these, you still aren’t sure what it relates to, you should contact us.
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