Help & info
Just type in your query, or have a look at the list of popular questions below.
I've received a scam email, what should I do?
Do not access links or attachments on scam emails, do not give any account or personal details. If you have responded or notice unauthorised transactions on your account, please call us immediately.Learn more
I need to query a transaction, what should I do?
You should call us immediately if you suspect fraud or spot a transaction on your account that you don’t recognise.Learn more
What should I do if I’ve not received goods or services that I ordered?
If you pay for something and it isn’t delivered, we can intervene in your dispute provided certain criteria are met.Learn more
How do I report a scam?
Call us immediately on +44(0)3457 212 212 for current accounts or +44(0)345 600 6000 for credit cards. If you think you've received a scam email, forward it to firstname.lastname@example.org.Learn more
How do I report a scam/fraudulent activity on my account?
Call us immediately for current accounts on 03457 212 212 or 0345 600 6000 for credit cards. Forward any suspicious emails to email@example.com.Learn more
What should I do if I see a card payment that I don’t recognise on my account?
If you don’t recognise a payment on your account, we recommend a few checks before escalating your concern. If, after these, you still aren’t sure what it relates to, you should contact us.Learn more
What should I do if I’ve received wrong, faulty or damaged goods?
If you have received unsatisfactory goods and cannot resolve this issue with the seller, we may be able to raise a dispute against them.Learn more
I suspect a fraudulent transaction, what should I do?
Call us right away if you see any suspicious activity on your account.Learn more
I’m worried there may have been fraudulent transactions on my Google Pay™ account. What should I do?
Call us immediately on +44(0)3457 212 212. Lines are available 24/7.Learn more
I'm worried that fraud may have taken place with my Apple Pay device. What should I do?
If you suspect fraud with your Apple Pay device, call us immediately on +44(0)3457 212 212.Learn more