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  6. I have received a text message asking me to confirm a transaction, how can I be sure this is from you?

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I have received a text message asking me to confirm a transaction, how can I be sure this is from you?

If we have a valid mobile number for you and need to check suspicious activity on your account we may send you an automated text message.  Your quick response will let us know if you have made the transaction or not.   

The message will:

  • Include transaction details
  • Ask you to respond by text  ‘yes’ or ‘no’, to confirm if you made the transaction

Our text messaging service will not ask you for any personal or security details. If you receive a text message that asks for this – do not respond.

 If you’re in any doubt if the text message is legitimate or you think that you may have revealed your security details, please contact us immediately.

Learn more about Automated Messaging.

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