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  5. The product I took out is not an option on the PPI complaint form drop-down list. What should I do?

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  • What information will I need before I begin my PPI complaint online?

    You’ll need your current address and your address at the time of the PPI policy, a phone number, your employment status, details of any health conditions at the time of the PPI policy and as much information as possible about your PPI policy including dates.
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  • Can I save the online PPI complaint form so that I can return to it at a later point?

    No, you’ll need to complete the form in one go.
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  • What is Payment Protection Insurance (PPI)?

    PPI is an insurance policy designed to protect your credit card, loan, overdraft or mortgage repayments, if you were unable to pay for specific reasons.
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