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  5. I’ve heard that previously rejected PPI complaints can be reassessed on the basis of a change to the guidelines set by the regulator. Can my complaint be looked at again?

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I’ve heard that previously rejected PPI complaints can be reassessed on the basis of a change to the guidelines set by the regulator. Can my complaint be looked at again?

To ensure that we have acted in the best interest of our customers, we will reassess decisions on previously submitted PPI complaints in line with the updated guidance from the regulator, referred to as Plevin-affected complaints. Complaints that have been upheld, where full compensation has been paid, will not be reassessed.

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