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  5. How do I know if I had Payment Protection Insurance (PPI)?

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How do I know if I had Payment Protection Insurance (PPI)?

You should have been told about the PPI at the point of sale and this can be shown on your credit agreement.  You should have also been provided with PPI policy documents.  If you bought PPI after you signed the credit agreement you should also have received policy documents to explain your cover. 

If you’re uncertain about whether the Co-operative Bank, smile, or Britannia financial product you held also had a PPI policy, then you can use our online form to submit a request. We’ll then check our records.

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Related Articles

  • What is Payment Protection Insurance (PPI)?

    PPI is an insurance policy designed to protect your credit card, loan, overdraft or mortgage repayments, if you were unable to pay for specific reasons.
    Learn more

  • What information will I need before I begin my PPI complaint online?

    You’ll need your current address and your address at the time of the PPI policy, a phone number, your employment status, details of any health conditions at the time of the PPI policy and as much information as possible about your PPI policy including dates.
    Learn more

  • Can I save the online PPI complaint form so that I can return to it at a later point?

    No, you’ll need to complete the form in one go.
    Learn more