How do I know if I had Payment Protection Insurance (PPI)?
You should have been told about the PPI at the point of sale and this can be shown on your credit agreement. You should have also been provided with PPI policy documents. If you bought PPI after you signed the credit agreement you should also have received policy documents to explain your cover.
If you’re uncertain about whether the Co-operative Bank, smile, or Britannia financial product you held also had a PPI policy, then you can use our online form to submit a request. We’ll then check our records.