Log in to Personal Banking Skip to content
  1. Home
  2. Help & info
  3. Contact us
  4. Contacting the bank
  5. What Proof of Identity or Proof of Address documents can I provide?

Help & info

Just type in your query, or have a look at the list of popular questions below.

What Proof of Identity or Proof of Address documents can I provide?

Documents you can use for Proof of Identity:

  • Current valid passport
  • Current full or provisional Photo-card driving licence
  • Current full old style UK driving licence
  • Current full EU or EEA Photo-Card driving licence
  • Biometric residence permit
  • Centrally issued EU and EEA national identity cards
  • Current valid Shotgun licence or Firearms certificate
  • Current valid Northern Ireland Electoral Identity Card
  • Benefits entitlement letter (including Government-issued pensions)
  • HMRC tax notification letter (issued in the last 12 months)
  • Birth certificate / Adoption certificate (under 18s only)
  • NHS medical card/letter (under 18s only)
  • HMRC letter / Job Centre letter confirming issue of National Insurance number (UK Citizens under 18s only)
  • Current child benefit letter (under 18s only, dated within the last 12 months)
  • Professional reference from a person in position of responsibility (under 18s only, must be dated within the last 3 months) 
  • Grant of probate/letter(s) of administration/certificate of confirmation (issued in the last 12 months)

Documents you can use for Proof of address:

  • Current full or provisional Photo-Card driving licence
  • Current full EU or EEA Photo-Card driving licence
  • Current full old style UK driving licence
  • Benefits entitlement letter (including Government-issued pensions, dated within the last 12 months)
  • HMRC tax notification letter (issued in the last 12 months)
  • Letter confirming residency from a nursing home/care home (issued within the last month)
  • Local Authority council tax bill (valid for current tax year)
  • Recent utility bill (not a mobile phone bill and issued within the last 6 months)
  • Recent statement from an EU regulated bank/building society/credit card/ mortgage showing current address and an active account (Mortgage Statements valid for the current year/ Current account, Savings and credit card statements dated within the last 3 months)
  • Tenancy agreement/ rent payment schedule from a housing association, local authority or public sector landlord only (not a private arrangement and dated within the last 12 months)
  • Valid shotgun licence / Firearms certificate
  • Home visit to current address (for sales undertaken by Relationship Manager’s only)
  • Student loan letter / statement confirming house address (valid for current academic year)
  • University letter of Introduction for the current academic year (only accepted with valid passport or national identity card as proof of identity).
  • NHS medical card / letter (under 18s only)
  • HMRC / Job Centre letter confirming issue of National Insurance number (UK Citizens under 18s only)
  • Current child benefit letter (under 18s only)
  • Professional reference from a person in a position of responsibility (under 18s only and dated within the last 3 months)
  • Grant of probate/letter(s) of administration/certificate of confirmation (issued in the last 12 months. If over 12 months an additional proof of address would be needed)

Applying for a Cashminder account?

Additional items you may be able to use for Proof of Identity when applying for a Cashminder account:

  • UK Disability Blue Badge with Photo
  • Armed Forces/Military ID Card
  • Young Scot National Entitlement Card (NEC) - applicants under the age of 18 only
  • Home Office Immigration Status Document accompanied by proof of right to reside
  • Home Office Application Registration Card

Additional items you may be able to use for Proof of address when applying for a Cashminder account:

  • UK credit union account statement
  • UK, EU, EEA mortgage statement (as long as it shows UK address)

How can I certify these documents?

If you want to use a copy of a document for something important, it may need to be certified. This means that the copy has been signed and dated by a 'professional person' to prove that it is accurate. 

People who can certify documents include: 

  • Solicitors or notaries
  • Bank or building society officials
  • Councillors
  • Ministers of a religion
  • Dentists
  • Chartered accountants
  • Teachers or lecturers 

The person you ask to certify a document should not be related to you, living at the same address as you or in a relationship with you.

To certify a document of yours, take both the copy and the original to your chosen professional.  Then ask that person to certify the copy by writing ‘Certified to be a true copy of the original seen by me’ on the document. That person must also sign and date the copy, print their name under the signature and also add their occupation, address and telephone number.

If documents are not written in English, please provide certified English translations, and also ask the certified translator to confirm in writing on the translation:

  • that it’s a ‘true and accurate translation of the original document’
  • the date of the translation
  • the full name and contact details of the translator or a representative of the translation company

Was this article helpful?

Thank you for your feedback

We will use your feedback to improve our answers. For further assistance Contact us

Thank you for your feedback

We will use your feedback to improve our answers. For further assistance Contact us

Related Articles

  • Call Charges

    Call charges for Co-operative Bank and smile telephone numbers.
    Learn more

  • What identification documents can I provide to open my account?

    We'll do our best to check your identity using credit reference agencies, but we might ask you to send some documents before we can open your account.
    Learn more

  • Are you able to provide me with statements, important information or letters in any language?

    All of our communications with you will be in English.
    Learn more