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Google Pay

  • I’ve changed my Android device. How do I re-register my cards onto Google Pay™?

    If you’ve replaced or updated your device, you’ll need to add your card(s) to your new device’s wallet to get started.
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  • How are Google Pay™ refunds processed?

    It’s usually up to the place you’re buying from, but merchants handle refunds, returns, cancellations and voided transactions with Google Pay like any other refund.
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  • Can I use Google Pay™ abroad?

    You can use Google Pay abroad, just like you would with a standard credit or debit card.
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  • I may have been overcharged when using Google Pay™. What should I do?

    Call us on +44(0)3457 212 212 to speak to a member of our customer service team. We're available 8am - 8pm 7 days a week.
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  • If I get a new or replacement card, do I have to update my Google Pay?

    Your card should update automatically on Google Pay.
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  • How do I add a card to Google Pay™?

    You can add a card to Google Pay in 7 simple steps. You just need to download the app and follow these instructions.
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  • When will Android Pay be available?

    Android Pay is now available!
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  • How do I make a payment with Google Pay™?

    You can use Google Pay just like you would with any contactless credit or debit card.
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  • Who can I contact for help with Google Pay™?

    If you need help with Google Pay, visit: support.google.com/googlepay/
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  • Where are the Google Pay™ terms of use?

    Visit: http://www.co-operativebank.co.uk/assets/pdf/bank/mobile/google-pay-terms.pdf
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  • Do I still get the same benefits of my credit or debit card if I use Google Pay™?

    You get exactly the same benefits of the credit or debit card with Google Pay.
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  • Will I be charged extra for using Google Pay™?

    Google Pay is free to use, though some processing fees may still apply.
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  • I’m an additional credit cardholder. Can I register for Google Pay™?

    You can register an additional credit cardholder for Google Pay, but the first cardholder will have to verify the additional cardholder onto the Google Pay wallet.
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  • How do I change my default card in Google Pay™?

    You can change your default card in Google Pay by opening the Google Pay app and following these instructions.
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  • How can I identify a Google Pay™ transaction?

    Google Pay transactions will show as a normal card payment on your statement.
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  • What happens if I’ve lost the card/device that Google Pay™ has registered?

    Call us immediately on +44(0)345 600 6000 and we will cancel the card. Lines are available 24/7.
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  • I’m a joint current account holder. Can I register for Google Pay™?

    Both account holders will need to register their debit cards separately, but the funds will come out of the same joint account.
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  • How do I take a card off Google Pay™?

    You can remove a card from Google Pay by opening the Google Pay app and following these instructions.
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  • What is Google Pay™?

    Google Pay lets you store your credit and debit cards, and then pay with your Android device.
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  • I tried to use Google Pay™ but the payment was declined. Why?

    If there’s no fault with the card you have registered with Google Pay or the retailer, call us on +44(0)3457 212 212. Lines are available 8am – 8pm, 7 days a week.
    Learn more

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