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Help & info

Just type in your query, or have a look at the list of popular questions below.

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  • What is my Personal Savings Allowance

    Your Personal Savings Allowance will be different dependent on what rate of tax you pay.
    Learn more

  • How do I log into my Britannia DirectSaver account?

    When logging in, we’ll ask you for your user ID which we emailed you, along with 3 characters from your password. If you’re logging in with your user ID for the first time, your password will need to be set before you can log in.
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  • Base Rate Change - 2nd August 2018

    On the 2nd August 2018 The Bank of England base rate increased from 0.50% to 0.75%. The Bank’s Standard Variable Rate will increase from 4.74% to 4.99% effective from 1 September 2018.
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  • How does the Bank of England base rate affect my savings?

    If your savings account is a tracker account, you’ll be paid an interest rate directly linked to the Bank of England base rate. Variable rate savings accounts typically follow the Bank of England base rate which means your rate is not guaranteed to stay the same. Fixed rate accounts are not affected by any changes to the Bank of England base rate during the term of the product.
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  • If someone dies, what happens to their savings?

    If a customer dies on or before 5 April 2018, the ISA will no longer remain tax-free. On or after 6 April 2018, a change in the ISA rules means that the account continues to earn tax-free interest after death.
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