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Help & info

Just type in your query, or have a look at the list of popular questions below.

Manage existing mortgage

  • I’m a mortgage customer – how do I change my address?

    You'll need to call us to discuss why you're no longer living at the property.
    Learn more

  • Can I transfer my mortgage to another property?

    If you are moving house, you may be able to transfer your existing mortgage with us onto a new mortgage for your new property.
    Learn more

  • Bank of England Base Rate Change - 2nd August 2018

    On the 2nd August 2018 The Bank of England base rate increased from 0.50% to 0.75%. The Bank’s Standard Variable Rate will increase from 4.74% to 4.99% effective from 1st September 2018.
    Learn more

  • Can I make overpayments on my mortgage?

    Overpayments are when you pay an extra amount into your mortgage each month, with the aim of saving interest in the long run, or funding future underpayments.
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  • Can I apply for additional borrowing on my mortgage?

    Additional borrowing is often known as a 'Further Advance' or a 'Home Owner Loan', and you may apply for it at any time. Please check our lending criteria before you apply.
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  • Can I apply for a further advance on my mortgage?

    We recommend that you think carefully before securing additional borrowing against your home as it will increase your overall mortgage debt. Please call us on +44(0)800 234 6171 to discuss this.
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  • How does the Bank of England base rate affect my mortgage?

    On the 2nd August 2018 The Bank of England base rate increased from 0.50% to 0.75%. The Bank’s Standard Variable Rate will increase from 4.74% to 4.99% effective from 1 September 2018.
    Learn more

  • I am worried about an increase in my mortgage’s interest rates. What can I do?


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  • Can I change my mortgage rate before the end of my initial rate period?

    You may be able to change your mortgage rate before the end of your initial rate period.
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