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Help & info

Just type in your query, or have a look at the list of popular questions below.

Loans

  • If I have a Professional and Career Development Loan, do I incur debit interest whilst I am on my course?

    There’s no debit interest incurred while you’re on the course, but interest will accrue on your loan once you’ve completed the course.
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  • How do I apply for a Professional and Career Development Loan?

    To start the application process, call the National Careers Services on 0800 100 900, or visit the gov.uk website.
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  • Am I eligible for a Professional and Career Development Loan?

    You can find all the eligibility criteria on our Professional and Career Development loan page.
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  • Can I repay my loan early and in full?

    Yes you can repay your loan in full at any time.
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  • Who can I talk to about a Professional and Career Development Loan?

    Contact the National Careers Service on web chat, email or by phone on 0800 100 900.
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  • Can I make partial early repayments on my loan?

    If your loan was taken out after 10th June 2010 you're able to make payments in addition to your regular monthly payment amount.
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  • Why are Personal Loans not available to new customers?

    Why are Personal Loans not available to new customers?
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  • I'm struggling to repay my loan, what should I do?

    If you are struggling to repay your loan, please contact us on +44(0)344 844 8899.
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  • How are loan repayments made?

    Repayments are made by standing order.
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  • How long will it be before I get a decision on my application for a Professional and Career Development Loan?

    Once the National Careers Service have confirmed your eligibility and referred your application to us, our decision will usually take 2 working days.
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  • What loans do you offer?

    We offer a personal loan and a Professional and Career Development loan.
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  • How do repayments work for my Professional and Career Development Loan?

    Each repayment will be fixed, so you can budget for this during your course or qualification.
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  • What if during the course I find that I need more money?

    We may be able to help, if your request doesn’t exceed the maximum loan limit of £10,000. Contact us to discuss your requirements.
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  • What should I do if I fall behind on my loan repayments?

    We are here to help. Please call us on +44(0)800 028 8696.
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  • Can I take a repayment holiday on my personal loan?

    No, repayment holidays are not available for this loan.
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  • What is a Professional and Career Development Loan?


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  • What happens if I am not in a position to cover my Professional and Career Development Loan repayments when my course has finished?

    We’d encourage you to contact us or the National Careers Service to discuss your particular circumstances.
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