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Help & info

Just type in your query, or have a look at the list of popular questions below.

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  • How do I register for My Account?

    Once you’ve purchased your home insurance policy you will receive an email to advise you when your documents are available to view online using My Account. You can register using the link in your activation email, whilst you’re waiting for your documents to be available.
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  • Where do I find my policy number?

    You can find your home insurance policy number at the top of your confirmation email.
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  • I can’t remember the User ID, password or security question for My Account?

    Your user ID may be the same as your email address but if this doesn’t help, you’ll need to select ‘Forgotten your User ID’ and follow the steps. If you have forgotten the password, please select the ‘Forgotten your password?’ link, and complete the next steps. If you’re unable to remember your security question/memorable word please contact Customer Service department on 0370 060 0014.
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  • How do I request online documents or opt out of them?

    You can request online documents by calling on 0370 060 0014.
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  • How do I access my online home insurance documents?

    Go to My Account where you can log-in using the email address and password you set up at registration.
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  • What is My Account?

    My Account is a secure online portal where you can view and download your home insurance policy documents.
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  • Can I get home insurance documents in Braille, large print or audio tape?

    If you’re visually impaired and would like documents in Braille, large print, audio tape or CD, please call on 0370 060 0014.
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  • Can I change my home insurance policy online?

    Sorry, you can't change your policy online. You would need to call the Home Insurance Team to look into this.
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  • You recognise my home insurance customer reference number on My Account, but I’m unable to complete my registration?

    When registering for My Account, you must be the main policyholder Please also make sure that you're entering valid information.
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  • Can I save and print my home insurance policy documents on my personal computer?

    Yes, you can save and print all your home insurance policy documents.
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