I can’t remember the User ID, password or security question for My Account?

Your user ID may be the same as your email address but if this doesn’t help, you’ll need to select ‘Forgotten your User ID’ and follow the steps. If you have forgotten the password, please select the ‘Forgotten your password?’ link, and complete the next steps. If you’re unable to remember your security question/memorable word please contact Legal & General’s Customer Service department on 0370 060 0014.

If you have forgotten your password, please select the ‘Forgotten your password?’ link, you’ll then be asked to enter your ‘User ID’ and complete Captcha information (Captcha is so Legal & General know that you’re not a robot). You’ll then be asked to answer some security questions; these are the answers you gave when your first signed up for My Insurance or My Account. For further help please contact Legal & General.

If you’re unable to remember your security question/memorable word please contact Legal & General’s Customer Service department on 0370 060 0014.  Lines are open 8am to 8pm Monday to Thursday, 8am to 6pm Friday, 9am to 5pm Saturday. Call charges will vary. Legal & General may record and monitor calls.

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