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Just type in your query, or have a look at the list of popular questions below.

Home insurance

  • Are my children’s contents covered whilst studying away from home?

    If you choose the Home Cover Extra policy, Legal & General will cover your child’s contents whilst away from home at University up to £5,000, provided the intention is to return the items to the family home.
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  • Do Legal & General cover wear and tear?

    No, Legal & General do not cover wear and tear.
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  • How do I register for My Account?

    Once you’ve purchased your home insurance policy Legal & General will email you to advise when your documents are available to view online using My Account. You can register using the link in your activation email, whilst you’re waiting for your documents to be available.
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  • What does Family Legal Protection cover?

    For an additional premium you can add Family Legal Protection cover to your policy, where you’ll be covered for the costs of pursuing certain legal proceedings.
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  • Can I take out a policy in joint names?

    Yes you can apply for a policy in joint names during the online application.
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  • Do you cover Business use in the home?

    No. Unless it's purely paperwork, computer work or telephone calls, Legal & General don't cover Business use in the home.
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  • Are my car keys covered by my Home Insurance policy?

    No, car keys are not covered.
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  • Can I get home insurance documents in Braille, large print or audio tape?

    If you’re visually impaired and would like documents in Braille, large print, audio tape or CD, please call Legal & General on 0370 060 0014.
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  • Where do I find my policy number?

    You can find your home insurance policy number at the top of your confirmation email.
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  • What is Flood Re?

    Legal & General are working with the Government and participate in the not-for-profit flood reinsurance scheme, known as Flood Re.
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  • You recognise my home insurance customer reference number on My Account, but I’m unable to complete my registration?

    When registering for My Account, you must be the main policyholder Please also make sure that you're entering valid information.
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  • What is My Account?

    My Account is a secure online portal by Legal & General where you can view and download your home insurance policy documents.
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  • How do I request online documents or opt out of them?

    You can request online documents or opt out of online documents by giving Legal & General a call on 0370 060 0014.
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  • How do I access my online home insurance documents?

    Go to My Account where you can log-in using the email address and password you set up at registration.
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  • I can’t remember the User ID, password or security question for My Account?

    Your user ID may be the same as your email address but if this doesn’t help, you’ll need to select ‘Forgotten your User ID’ and follow the steps. If you have forgotten the password, please select the ‘Forgotten your password?’ link, and complete the next steps. If you’re unable to remember your security question/memorable word please contact Legal & General’s Customer Service department on 0370 060 0227.
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  • Are my golf clubs covered?

    Golf clubs can be covered under the contents section of your policy.
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  • What’s a High Risk item?

    Legal & General consider High Risk items to be articles of Jewellery, pearls, gemstones etc.
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  • What is covered under contents Insurance?

    Contents insurance covers the contents of your property and your personal belongings against theft or damage while in the home.
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  • How do I insure my personal possessions away from the home?

    Items that you normally wear or carry with you can be covered by adding Cover Away from the Home to your policy.
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  • What does Legal & General’s Home Insurance cover?

    Home Insurance is designed to cover certain unforeseen events, such as loss or damage that arises as a result of incidents such as storm, fire or theft. But it doesn't cover everything.
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