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Help & info

Just type in your query, or have a look at the list of popular questions below.

Home insurance

  • Do Legal & General cover wear and tear?

    No, Legal & General do not cover wear and tear.
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  • How do I register for My Account?

    Once you’ve purchased your home insurance policy Legal & General will email you to advise when your documents are available to view online using My Account. You can register using the link in your activation email, whilst you’re waiting for your documents to be available.
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  • Why do I have to verify My Account?

    Legal & General need to verify that you're who you say you are in order to access My Account.
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  • How do I request online documents or opt out of them?

    You can request online documents or opt out of online documents by giving Legal & General a call on 0370 060 0014.
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  • What is Flood Re?

    Legal & General are working with the Government and participate in the not-for-profit flood reinsurance scheme, known as Flood Re.
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  • You recognise my home insurance customer reference number on My Account, but I’m unable to complete my registration?

    When registering for My Account, you must be the main policyholder Please also make sure that you're entering valid information.
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  • Can I get home insurance documents in Braille, large print or audio tape?

    If you’re visually impaired and would like documents in Braille, large print, audio tape or CD, please call Legal & General on 0370 060 0014.
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  • What does Legal & General’s Home Insurance cover?

    Home Insurance is designed to cover certain unforeseen events, such as loss or damage that arises as a result of incidents such as storm, fire or theft. But it doesn't cover everything.
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  • What is covered under buildings insurance?

    Buildings insurance covers loss or damage to the structure of your home and domestic outbuildings (such as sheds, garages and greenhouses).
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  • Do you cover bicycles?

    The Home Cover Extra policy covers Bicycles as part of the Contents within the home, garage and domestic outbuildings. Everyday Home Cover policy does not offer cover for bicycles but can insure this as an additional cover option. (Cover restrictions apply.)
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  • What is My Account?

    My Account is a secure online portal by Legal & General where you can view and download your home insurance policy documents.
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  • Can I take out a policy in joint names?

    Yes you can apply for a policy in joint names during the online application.
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  • Are my golf clubs covered?

    Golf clubs can be covered under the contents section of your policy.
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  • Can I save and print my home insurance policy documents on my personal computer?

    Yes, you can save and print all your home insurance policy documents.
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  • Where do I find my policy number?

    You can find your home insurance policy number at the top of your confirmation email.
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  • How do I insure my personal possessions away from the home?

    Items that you normally wear or carry with you can be covered by adding Cover Away from the Home to your policy.
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  • What is covered under contents Insurance?

    Contents insurance covers the contents of your property and your personal belongings against theft or damage while in the home.
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  • What’s a High Risk item?

    Legal & General consider High Risk items to be articles of Jewellery, pearls, gemstones etc.
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  • Are my children’s contents covered whilst studying away from home?

    If you choose the Home Cover Extra policy, Legal & General will cover your child’s contents whilst away from home at University up to £5,000, provided the intention is to return the items to the family home.
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  • Are my car keys covered by my Home Insurance policy?

    No, car keys are not covered.
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