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Help & info

Just type in your query, or have a look at the list of popular questions below.

Packaged accounts

  • Can I downgrade my Everyday Extra Current Account at any time?

    You can downgrade your Everyday Extra Current Account to a standard Current Account at any time through your online banking.
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  • Can I opt in to Everyday Rewards with an Everyday Extra Current Account?

    Yes, you can opt in to Everyday Rewards with an Everyday Extra Current Account.
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  • What additional benefits packages can I choose with my Privilege and Privilege Premier account?

    Existing Privilege and Privilege Premier customers
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  • How do I register my Privilege and Privilege Premier current account additional benefits?

    Existing Privilege and Privilege Premier customers can register their additional benefits online or by contacting us.
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  • What features do I get with a Privilege Premier current account?

    Existing customers can find out more about the account on the Privilege Premier current account page. This account is no longer available to new customers, existing customers who wish to upgrade or those wanting to change their Privilege Premier account from sole to joint status.
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  • Can I open an Everyday Extra Current Account if I don’t already have another account with you?

    The Everyday Extra Current Account is available as an online upgrade to customers who hold a Current Account or Current Account Plus, who are registered for online banking and meet the eligibility criteria (subject to status).
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  • Can I upgrade my Privilege/Privilege Premier Account into an Everyday Extra Current Account?

    As you already have an account that has similar benefits, you are not eligible for this product.
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  • I have a sole current account, but would like a joint Everyday Extra Current Account

    If you turn your sole account into a joint account, you can then upgrade to a joint Everyday Extra Current Account.
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  • If I have an Everyday Extra Current Account, can I turn it in to a joint account?

    Once your account has been upgraded to an Everyday Extra Current Account, no additional parties can be added onto the account.
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  • How much is the monthly subscription fee for the Everyday Extra Current Account?

    The monthly subscription fee for this account is £15.
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  • What are the features of the Everyday Extra Current Account?

    With this account you'll get a number of benefits including Travel Insurance and Breakdown cover.
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  • What is the eligibility criteria for the Everyday Extra Current Account?

    To check that you qualify for an Everyda Extra account, please take a look at the following eligibility criteria.
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  • I have several accounts, which one should I upgrade to the Everyday Extra Current Account?

    It's up to you which of your accounts you would like to upgrade, and there are a number of details to consider.
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