Help & info
Just type in your query, or have a look at the list of popular questions below.
Can I access my joint account from your mobile app?
Yes, both account holders can download the app and register on different phones.Learn more
How do I apply for tax-free interest on my account if I do not normally live in the United Kingdom?
You can download the R105 form (application for a saver not resident in the UK to get deposit account interest without tax taken off) from HMRC, or fill it in online.Learn more
Does a Student Current Account come with a debit card?
Yes, if you're 18 or over and already hold a student account with us you'll be issued with a debit card. (Subject to status). This account is no longer available to new or existing customers.Learn more
Where can I find a Joint Account Consent form?
Download our Joint Account Consent form then send it to the address provided.Learn more
How do I add or remove a joint account holder?
To add or remove a joint account holder, complete the appropriate form and return it to us.Learn more
How do I order a chequebook for my account and how long does it take to arrive?
To request a chequebook or any other stationery for your account, login to online banking and send us a secure message.Learn more
How do I transfer from a sole account to a joint account?
You'll need to fill in a form and either post it to us or drop it in to your local branch.Learn more
Is there a monthly fee for your current accounts?
Current Account, Current Account Plus, Cashminder, and Student Account do not charge a monthly subscription fee.Learn more
Will all account holders be able to see transactional information on the account?
Yes, all account holders are able to see the transactions on a joint account.Learn more
Can my partner be added to my account if they have just moved to this country?
Yes, as long as they can prove their identity and address.Learn more
Can the balance in a joint account be accessed by all account holders?
Yes, any balance on the account belongs to all the people named on it.Learn more
Can we manage our joint account online or via the mobile app?
Yes, you can register individually for our online banking service to access your joint account.Learn more