Help & info
Just type in your query, or have a look at the list of popular questions below.
What is Everyday Rewards?
Everyday Rewards is a scheme that you can opt into which rewards you for your Everyday Banking Behaviours.Learn more
Am I eligible for Everyday Rewards?
You must hold an eligible account, which includes: Current Account, Privilege, Privilege Premier, Everyday Extra and Current Account Plus.Learn more
Will debit card payments I make abroad count towards Everyday Rewards?
Yes, all overseas card transactions are included.Learn more
How do I opt into Everyday Rewards?
If you already have a Co-operative Bank account you can opt in through your online banking.Learn more
Are Everyday Rewards payments subject to tax?
Yes, the monthly Account Rewards payment is made to you after the deduction of income tax.Learn more
How do I receive an Annual Everyday Rewards Tax Certificate each year?
To get a tax certificate for your Everyday Rewards, please contact us on +44(0)3457 212 212.Learn more
Where can I view my Everyday Rewards?
You can view your rerwards by logging into your online banking.Learn more
When will my chosen Everyday Rewards Charity be paid?
Your chosen Cooperative Bank charity will be paid twice a year. Once in June and once in December.Learn more
How are my Everyday Rewards paid and will I be notified?
Your Everyday Rewards are paid into your nominated account and we'll send an email to let you know.Learn more
Will I still receive my Everyday Reward Payment if I close, switch or partially switch my account?
If your nominated account is closed or switched and closed before the last day of the month, you will not be able to earn Rewards for that month.Learn more
Can I make changes to my Everyday Rewards through online banking or the mobile app?
Yes, you can manage your Everyday Rewards through online banking.Learn more
Why have the particular charities been chosen for Everyday Rewards?
The Everyday Rewards Charities have been chosen based on how they align to the Bank's ethics and values.Learn more
How do I make changes to my Everyday Rewards?
You can make changes online, in branch or over the phone.Learn more
I'm opting into Everyday Rewards late in the month. Can I still qualify for a payment?
You can still earn Rewards for the month that you opt in as long as you meet all five qualifying criteria between the date you opt in and the end of the month.Learn more