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Help & info

Just type in your query, or have a look at the list of popular questions below.

Apply / Switch

  • What information do I need to open a current account?

    To open a current account you'll need to provide us with some personal details such as your name, home address, telephone number, email address and proof of Identity.
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  • Can I apply for a current account online?

    You can apply for our Current Account online or our Cashminder account via the post.
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  • If I switch my current account to you, will you advise me which Direct Debits and standing orders are being transferred?

    If you asked for a list of your Direct Debits and standing orders when you requested to transfer your payments you will be sent a list from your current bank.
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  • What will happen with continuous card payments/recurring transactions when switching?

    You'll need to give your new card details to the supplier.
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  • How long does the switching process take?

    For Automated Current Account Switching we will aim to complete the switch within 7 working days. Manual switching may take longer.
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  • What is a joint account and how do I apply?

    A joint account is an account opened in the names of two or more people.
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  • One of my Direct Debit companies sent me a letter saying that I have missed a payment to them, what should I do?

    You'll need to contact the company and give them your new account details.
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  • What joint accounts do you offer?

    Our Current Account and Cashminder are available as joint accounts.
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  • A payment was accidentally sent to my old current account - what happens now?

    We will arrange for payments accidentally made to your old account to be automatically redirected to your new account.
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  • Where can I find the Credit Redirection Notification form?

    You can download a Credit Redirection Notification form from our website.
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  • When using the switching service, when will the money in my old account be transferred to my new account?

    Your money will be moved to your new account on your switch date.
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  • Which foreign currency accounts do you offer?

    Unfortunately, as of 9 June 2016 we no longer offer foreign currency accounts.
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  • Can I prevent my new account details being given to someone who sends one-off payments to my old account?

    When switching your account to us, you may wish to stop any one-time only payees receiving your new bank details. You will need to discuss this with us.
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  • Does it matter who is the first named person on the account?

    No, all account holders are equally responsible for the account regardless of who is named first.
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  • I’m under 18, what identification documents can I provide to open an account?

    If you’re under 18, we accept some additional documents to confirm your identity as we understand you might not have the usual documents we ask for.
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  • What happens to any debit card transactions that I have asked my old bank to stop?

    The Current Account Switch Service should not interfere with this process and any debit card transactions that you have asked your bank to stop should remain so after your switch.
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  • What happens if there’s a problem transferring any of the payments during the switching process?

    In these cases, we’ll always let you know the situation, and ask you to contact us and tell us how you’d like to proceed.
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  • What happens if there is a mistake or unnecessary delay in the Current Account switching process?

    The Current Account Switch Service is backed by the Current Account Switch Guarantee. This guarantees that any charges or interest incurred on your old or new account, as a result of a failure in the switching process, will be refunded when you bring this to our attention.
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  • Do both joint account holders receive a contactless card?

    Yes, subject to status and provided you are both over 18 years of age.
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  • What happens if I make any amendments to my payments on my old account?

    If you make any amendments to regular payments or set up any new payments on your old account while the switch is in progress, please contact us on +44(0)3457 212 212.
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