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Help & info

Just type in your query, or have a look at the list of popular questions below.


  • How do I set up credit card direct debit?

    Our Customer Service team can set up a direct debit over the phone. They're available 24/7 on 03457 212 212.
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  • How are my payments allocated for outstanding credit card balances?

    Payments allocated for outstanding credit card balances will be applied in an order that's controlled by The Co-operative Bank.
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  • How do I pay my Co-operative Bank credit card?

    You can pay your credit card online, through the mobile banking app, over the phone, in your local Co-operative Bank branch, by Direct Debit or by post.
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