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Help & info

Just type in your query, or have a look at the list of popular questions below.


  • What is Everyday Rewards?

    Everyday Rewards is a scheme that you can opt into which rewards you for your Everyday Banking Behaviours.
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  • Can I access my joint account from your mobile app?

    Yes, both account holders can download the app and register on different phones.
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  • How do I apply for tax-free interest on my account if I do not normally live in the United Kingdom?

    You can download the R105 form (application for a saver not resident in the UK to get deposit account interest without tax taken off) from HMRC, or fill it in online.
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  • Can I apply for a current account online?

    You can apply for our Current Account online or our Cashminder account via the post.
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  • How do I add or remove a joint account holder?

    To add or remove a joint account holder, complete the appropriate form and return it to us.
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  • Can I take additional lending to fund my deposit?

    No, you must not be taking any additional lending to fund your house purchase.
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  • How do I transfer from a sole account to a joint account?

    You'll need to fill in a form and either post it to us or drop it in to your local branch.
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  • What information do I need to open a current account?

    To open a current account you'll need to provide us with some personal details such as your name, home address, telephone number, email address and proof of Identity.
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  • Can I transfer my Stocks and Shares ISA to your Cash ISA?

    We don't offer this type of transfer at the moment.
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  • What is my Personal Savings Allowance

    Your Personal Savings Allowance will be different dependent on what rate of tax you pay.
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  • How do I log into my Britannia DirectSaver account?

    When logging in, we’ll ask you for your user ID which we emailed you, along with 3 characters from your password. If you’re logging in with your user ID for the first time, your password will need to be set before you can log in.
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  • Can I open a joint cash ISA?

    No, ISA accounts can only be opened as sole accounts.
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  • I’m a mortgage customer – how do I change my address?

    You'll need to call us to discuss why you're no longer living at the property.
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  • Can we manage our joint account online or via the mobile app?

    Yes, you can register individually for our online banking service to access your joint account.
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  • Can I transfer my mortgage to another property?

    If you are moving house, you may be able to transfer your existing mortgage with us onto a new mortgage for your new property.
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  • How often will I receive overdraft text alerts?

    You will receive an overdraft text alert either before you go into or when you enter into an unarranged overdraft. The alerts will also be sent when you don’t have enough funds in your account to make all of your scheduled payments that working day.
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  • How do I order a chequebook for my account and how long does it take to arrive?

    To request a chequebook or any other stationery for your account, login to online banking and send us a secure message.
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  • Can the balance in a joint account be accessed by all account holders?

    Yes, any balance on the account belongs to all the people named on it.
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  • Can I apply for a mortgage if I am on maternity leave?

    Yes, we can base the lending on the salary that you will return on after your maternity leave has ended.
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  • What additional benefits packages can I choose with my Privilege and Privilege Premier account?

    Existing Privilege and Privilege Premier customers
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