Have a question or query? Send us a secure message. There’s no need to put in your account details. Since you’re already logged in, we’ll know who you are.
To access your secure messages, just log in to online banking normally.
If you have any unread messages, you'll see a notification next to the 'Help and support' button in the navigation menu.
Select the 'Help and support' button from the navigation menu, then click ‘Contact our support team’ and ‘Send a secure message, and view your existing messages’ to see your inbox.
Your most recent messages will be at the top. Unread messages will have a blue symbol next to them.
You can read and delete old messages, reply directly to our messages and write new messages.
To write a new message, simply select the 'Send a message' button.
When you're ready, select Send and the message will come straight through to the secure messages team.
If you ever need to send us credit or debit card details, just send the last 4 digits.
If you want to contact us by sending a secure message, you’ll need to choose a subject heading - they help us to process your query as quickly as possible.
Your eligible deposits held by a UK establishment of The Co-operative Bank plc are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. This limit is applied to the total of any deposits you have with the following: The Co-operative Bank, Britannia and smile. Any total deposits you hold above the limit between these brands are unlikely to be covered.