Contact Us

How to contact us

We're sorry you've encountered difficulties with our online banking.

Please call us on +44(0)3457 212 212 or for credit cards +44(0)345 600 6000 (call charges) where one of our advisors will be happy to help. (Lines are open 8am to 6pm Monday to Friday, 9am to 5pm Saturday and Sunday.)

Financial Services Compensation Scheme

Your eligible deposits held by a UK establishment of The Co-operative Bank plc are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. This limit is applied to the total of any deposits you have with the following: The Co-operative Bank, Britannia and smile. Any total deposits you hold above the limit between these brands are unlikely to be covered.

Please read further information on the FSCS scheme here or visit their website.