What makes us different?

We have values and ethics at our heart

How we make a difference

We've never been a bank to follow the crowd. In fact, we believe it's good to be different. That difference is driven by our customers.

In 1992, we became the first high street bank to introduce a customer-led Ethical Policy.
We're proud to be supporting Co-operatives by investing more than £1 million in The Hive, a business set up in partnership with Co-operatives UK, to help new and existing businesses thrive.
Our 'My money, my life' campaign, in partnership with Refuge, improved the way banks respond to financial abuse, leading to the launch of the Financial Abuse Code of Practice in October 2018.
We ask our customers what matters to them most, so that we can campaign and fight for the things they care about.
Through product initiatives, customer donations and individual fundraising efforts over £775,000 (total donation amount as of July 2018) has been donated to Centrepoint to help young homeless people between 16 and 24.

Find out more about our ethical services and products

Current Accounts

At the Co-operative Bank, we have always been driven by something different; an ethical approach to banking.

Learn more about our current accounts

Business Current Accounts

All new and existing business customers have to confirm that they are compliant with our Ethical Policy by completing our Ethical Policy questionnaire.

Learn more about our business current accounts

Ethically minded savers, look no further

Our customers' money will not be put to use in a way that conflicts with their values and ethics.

Learn more about our savings products

We make it a priority to protect our customers from fraud

In 2017 we sent over 1.6m customer emails and 65 social media messages educating customers about different types of fraud.

Learn more about protecting yourself online

Supporting customers in financial difficulty

We recognise that financial difficulty can come in many forms, and each customer's circumstances are unique to them.

Learn more about the support we provide to our customers

Raising awareness of financial abuse

The Co-operative Bank, alongside Refuge, ran a joint campaign to help make a real difference to people in vulnerable situations.

Learn more about the 'My money, my life' campaign

We are an ethical bank, shaped by you

We've always shared our customers' passion for values and ethics and that's why we're different from other banks. And why ethical banking is at the very heart of everything we do.

So while the world of banking may be changing, our ethical approach to it isn't. Our values remain core to who we are - and they're the foundation we're building our future on too.

Learn more about how we make a difference