23 April 2020
6 min read
The application window to apply for a payment holiday or a payment holiday extension has now closed.
We may be able to support you with alternative options, which could include a repayment plan, if you’re still experiencing financial difficulties. To discuss other options, you can call us on 03457 212 212 (call charges). Our lines are open:
Monday – Friday, 8am – 6pm
Saturday – Sunday, 9am – 5pm
At the moment, we’re currently experiencing a high volume of calls, so we apologise for any delays you may experience. Please bear with us – we’ll try and help you as soon as we can.
Money Advice Service
The Money Advice Service offers free and impartial money advice, including debt support, via a range of channels including telephone, web consultation and WhatsApp.
StepChange is a UK charity which offers free debt advice based on an assessment of your situation, as well as practical help and support.
The Citizens Advice Bureau offers free and impartial advice for people experiencing financial and debt-related problems.
We may contact you about your payment holiday request by phone, letter, or email. In order to protect yourself from potential fraud, it’s important to remember that the Bank, the Police, or any other trusted organisations will never contact you randomly by phone, email, or text message and then ask you to:
• Download an app or software on to your device alongside asking you to log in to your online banking
• Reveal your online verification codes or login details
• Move money to a new or 'safe' account, or ask you to help with an investigation
• Ask you for your card details or complete bank security information.
If we do contact you by email, we'll never ask you to click on any links or attachments, or ask you to provide further information.
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