Using your Co-operative Bank business account at the Post Office®

How do you use the Post Office®?

If you hold one of our business current accounts, you are able to use the Post Office® to:

You can pay in at any of the 11,500 Post Offices® nationwide* if you pay in:

  • Less than £10,000 cash per week
  • Less than £2,000 cash per day (of which a maximum of £250 can be coins)
  • Just cheques

If you need to pay in more than £10,000 per week or £2,000 cash a day, please contact us to register a nominated Post Office®. Call Business Account Support on +44 (0) 3574 213 213. Call charges

If you wish to use the exchange of notes for change service, please call Business Account Support to register a nominated Post Office® and set up your facilities. 

Please note, you are able to register to pay in or exchange notes at more than one Post Office®.

How to deposit your cash

If you are paying in cash you need to:

  • Sort the notes and coins into note sleeves before you deposit the money
  • Separate English and Scottish notes
  • Sort your new, crisp notes from your more crumpled notes
  • Ensure your coins are deposited in full coin bags, sorted out into the relevant denominations. Mixed/loose change won't be accepted

We can't accept non-polymer £5 or £10 notes.

If you need stationery for paying in money, like note sleeves, you should call Business Account Support on +44 (0) 3457 213 213. Please allow up to 14 days for delivery.

Call charges

Paying cash in with a debit card

  1. Advise the Post Office® cashier how much you are paying in
  2. Place your debit card in the Post Office® card terminal - no PIN is needed
  3. Once the Post Office® cashier has confirmed the deposit, they will enter the credit amount into their terminal
  4. You will then be issued with a receipt for the deposit
  5. The deposit will be credited to your bank account within a few minutes
  6. Your deposit will show on your bank statement along with the following information: the last four digits of your debit card, the time of your deposit and the date of your deposit

    Paying cash in without a debit card

    In order to deposit cash without a debit card, you will need bar coded paying-in books. To order these please contact Business Account Support on +44 (0) 3457 213 213

    Call charges

    1. Present your credit slip and cash to the Post Office® cashier
    2. Once the Post Office® cashier has confirmed the deposit they will enter the credit amount into their terminal and the bar code which contains your account information will be scanned
    3. The relevant transaction information has been processed. You will be given a receipt for the deposit and your deposit slip will be given back to you
    4. The deposit will be credited to your bank account on the next business day (If your deposit is made after 7pm please allow an extra business day for your account to be credited.)
    5. Your deposit will show on your bank statement as PO credit

      How to deposit your cheques 

      Please refer to the Post Office® guide to make sure you use the correct stationery, to help prevent any delays with your deposits.

      1. Complete a credit slip ensuring you keep a full record of the cheques you are paying in, including, cheque number, sort code, account number, name and amount for each cheque
      2. Put your sort code and account number on the reverse of the cheque
      3. Put the credit slip and your cheques in the deposit envelope and seal it
      4. Give this to the Post Office® cashier
      5. You will be given a receipt for the envelope (but not the contents)
      6. The Post Office® will send the unopened envelope to the Co-operative Bank the same day for processing

          It usually takes two business days for the envelope to be received at our processing centre, then your account should be credited the following business day, if the cheque(s) are paid.

          If your deposit is made after the processing cut off time, it may take an additional business day to be processed.

            For further supplies of paying in stationery or cheque deposit envelopes please contact Business Account Support on +44 (0) 3457 213 213. Please allow up to 14 days for delivery.

            Call charges

            Exchange of notes for change

            In order to exchange cash, you will need a bar coded Post Office® change transfer book. To order these please contact Business Account Support on +44 (0) 3457 213 213. Please allow 14 days for delivery.

            Call charges

            Change can only be ordered in line with the following:

            £5 Minimum of £100 and further multiples of £100
            £2/ £1 Minimum of £20 and further multiples of £20
            50p/ 20p Minimum of £10 and further multiples of £10
            10p/ 5p Minimum of £10 and further multiples of £10
            2p/ 1p Minimum of £1 and further multiples of £1

            How to exchange notes for change

            1. Give the cashier your completed change giving slip and your notes
            2. Once you’ve received your change, the cashier will scan the barcode on your change giving slip which contains your information
            3. You will be given a receipt for the transaction and your change giving slip handed back to you, as the relevant information has been collected

            Change orders should be telephoned to the nominated Post Office® at least one full business day before the date required. For example, if you need money at 10am on Tuesday, we need to know by 10am on Monday.

            How will your bank account be charged for your transactions through the Post Office®?

            We will charge your account in line with your product tariff. It will be calculated on the day the deposits were credited to your account. If you made a notes for coins transaction, it will be calculated the next business day.

            Your monthly invoice will then show all your account activity and charges (if applicable).

            *This does not include the Channel Islands or the Isle of Man.

            Post Office® Guide

            We have created a guide with all the information you will need to bank at the Post Office®.

            Post Office® Guide PDF

            Not found what you're looking for?

            Contact our support team