Help & info
Just type in your query, or have a look at the list of popular questions below.
Making Payments
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What is CHAPS?
Clearing House Automated Payment System (CHAPS) is a method of making same-day electronic sterling transfers.Learn more
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How do I send a CHAPS payment?
You can make a CHAPS payment online, if you have requested this facility to be added.Learn more
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How to make an electronic payment
Follow these simple steps to make a payment online.Learn more
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What's the difference between a standing order and a recurring payment?
If you set up a regular payment online, we call this a 'recurring payment'. If you set up a regular payment over the phone, we call this a 'standing order'.Learn more
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How do I cancel a standing order or recurring payment?
Standing orders can be cancelled online by making a Service Request. Recurring payments can be cancelled online by finding the scheduled payment and clicking Delete.Learn more
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How do I create a recurring payment online?
Follow these simple steps to set up a recurring payment online.Learn more
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How can I make an international/foreign payment?
Follow these simple steps to make an international payment online.Learn more
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What currencies can I transfer in?
You can make transfers in several foreign currencies.Learn more
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How do I claim a Direct Debit back?
If you think a Direct Debit has been claimed in error, or for the wrong amount, please call our Business Customer Services team.Learn more
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How do I cancel a Direct Debit?
You can cancel Direct Debits online, using the Service Request option.Learn more
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What is Bulk BACS?
Bulk BACS is an automated payment and collection facility.Learn more
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How do I apply for Bulk BACS?
If you'd like to apply for Bulk BACS, please check your eligibility.Learn more
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How do I order a cheque book?
To order a new cheque book, please log into Business Online Banking and submit a Service Request.Learn more
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How will cheque imaging impact me?
A key change we introduced with effect from 30th October 2017 is that to stop a cheque you will no longer be able to request this on the day it’s presented to us for a payment decision.Learn more
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How do I order an additional debit card?
To order an additional debit card, please fill out the Debit Card application form.Learn more
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What is a charge card?
A charge card comes with pre-approved limits. For more information and to apply, please visit Charge Card application.Learn more
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